Surprises Are the New Normal; Resilience Is the New Skill


Some management thinkers are at the cutting edge of management thought and rightly lead the world with their thinking. Rosabeth Moss Kanter is one such thinker who never fails to amaze. Below is an excerpt from her recent article which is a good guide for all of us in the business world.

The difference 20130718_2between winners and losers is how they handle losing.

That’s a key finding from my ongoing research on great companies and effective leaders: no one can completely avoid troubles and potential pitfalls are everywhere, so the real skill is the resilience to climb out of the hole and bounce back.

Volatile times bring disruptions, interruptions, and setbacks, even for the most successful among us. Companies at the top of the heap still have times when they are blindsided by a competing product and must play catch-up. Sports teams that win regularly are often behind during the game. Writers can face dozens of rejections before finding a publisher that puts them on the map. Some successful politicians get caught with their pants down (so to speak) and still go on to lead, although such self-inflicted wounds are harder to heal.

Resilience is the ability to recover from fumbles or outright mistakes and bounce back. But flexibility alone is not enough. You have to learn from your errors. Those with resilience build on the cornerstones of confidence — accountability (taking responsibility and showing remorse), collaboration (supporting others in reaching a common goal), and initiative (focusing on positive steps and improvements). As outlined in my book Confidence, these factors underpin the resilience of people, teams, and organizations that can stumble but resume winning.

http://blogs.hbr.org/kanter/2013/07/surprises-are-the-new-normal-r.html

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