The startup provides a Cloud based Helpdesk and is used by several organizations globally. It’s a Pay As you go service which means you don’t have to invest in any new hardware,software or other services. The First three Users are Free for you. I would allow you to explore the other interesting options on the site.
You can visit http://www.freshdesk.com/. You can setup a free account on this site itself through the Get Started button on the Homepage. You could also create a
Custom domain for e.g. mycompany.freshdesk.com which could then be used by employees of “mycompany” globally.